Privacy Policy

This privacy policy (“Privacy Policy”) applies to the collection and processing of personal data (“Personal Data”) by us in connection with our website. This Privacy Policy will help you understand how we collect and use your Personal Data and what we do with it.

By visiting our website and/or purchasing something from us, you agree to us handling your Personal Data in accordance with this Privacy Policy.

Personal Data Definition: Personal Data includes any information about an individual from which that person can be identified. It does not include Personal Data where the identity has been removed (anonymous data, e.g. your IP Address).

Information Provided Through the Website:

1. Contact data, such as your first and last name, email address, billing address, shipping address, and phone number.
2. Profile data, such as the username and password that you may set to establish an online account with us.
3. Communications that we exchange with you, including when you contact us with questions or feedback through the website, email, or social media (including Facebook, Instagram, and WhatsApp).

Transactional Data: Information relating to or needed to complete your orders placed through our website, including order numbers and transaction history.

1. Provide Required Services and Products: We use your Personal Data to provide you with the services and/or products that you order from our website.
2. Respond to Questions or Requests: We use your Personal Data to respond to your questions or requests.
3. Improve Operations: We use your Personal Data to improve our operations.
4. Prevent, Detect, and Manage Risk: We use your Personal Data to prevent, detect, and manage risks against fraud and illegal activities.
5. Comply with Legal Obligations: We use your Personal Data to comply with our financial, regulatory, and other legal obligations.
6. Target Advertisements and Service Updates: We use your Personal Data to target advertisements, newsletters, and service updates.
7. Improve Content and Website Layout: We use your Personal Data to improve content and website layout.
8. Resolve Disputes: We use your Personal Data to resolve disputes that may arise.

To enable us to provide our services to you on our website, we may share your information with trusted third parties. Such third parties include financial institutions, payment processors, verification services, and courier service providers, as well as any third parties that you have directly authorized to receive your Personal Data.

We may also share Personal Data with third-party business partners when necessary to provide our products or services. Examples include banks and payment method providers (such as credit card networks) when we provide payment processing services.

Security Measures: We make reasonable efforts to ensure a level of security appropriate to the risk associated with processing Personal Data. We implement access controls (both physical and virtual), security protocols, and organizational measures to protect against unauthorized access, loss, or misuse.

Data Breach Procedures: We have implemented procedures to handle any suspected Personal Data breach and will notify you and relevant regulators when legally required.

Retention Period: We will retain your Personal Data only as long as necessary to fulfill the purposes for which it was collected for example, to comply with legal, regulatory, accounting, or reporting requirements, and for the establishment or defense of legal claims.

Account Activity: We will retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, or verify your information with a financial institution.